General Terms and Conditions

These Terms and Conditions describe the rules that apply when you use CatSpins. They explain our relationship with players, the obligations we expect from account holders, and the basic operational rules for bonuses, payments, and disputes. By registering or using the platform you agree to follow these terms and any additional rules published on the site.

Account responsibilities

Users are responsible for keeping their account details secure and for all activity that occurs under their login. You must provide accurate and up-to-date personal information and notify us of any unauthorised access. We reserve the right to suspend or close accounts that appear compromised, fraudulent, or in breach of these terms.

Account security

Choose a strong password and do not share it. We may require multi-factor verification or other security checks. We are not responsible for losses due to compromised credentials where reasonable security precautions have not been taken by the account holder.

Verification

We may request identity, address, and source-of-funds documents before allowing deposits, wagers, or withdrawals. Verification is a condition of account access and withdrawal processing. Failure to complete verification can result in suspension and delayed processing of funds.

Eligibility requirements

To open an account you must meet the platform eligibility rules. Minimum age requirements apply and are displayed on registration pages - you must be at least 18 years old. Only one account is permitted per person, household, or shared device unless otherwise authorised. Access may be restricted based on your location or local law.

Acceptable platform use

Use the platform only for lawful, personal gambling activity. Prohibited conduct includes, but is not limited to, fraud, money laundering, collusion, exploitation of bonuses, creating multiple accounts to circumvent limits, and any behaviour intended to manipulate games or markets. We may take corrective action - including withholding winnings, confiscating balances, or closing accounts - where misuse is detected.

General bonus and promotion rules

All bonuses and promotions are subject to specific terms published with each offer. Where applicable, welcome and reload offers may require a minimum deposit, contain wagering requirements, maximum bet limits while bonus funds are active, game-weighting rules, and time limits for playthrough. For example, some promotions have been reported with a €20 minimum deposit, 30× wagering, a €5 maximum bet during wagering, and a 7-day playthrough window. Always read the full promotion terms before opting in.

Deposits and withdrawals

Payment options, minimums, maximums, processing times, and allowed currencies are displayed in the cashier. Reported conditions include minimum deposits and withdrawals and routine limits on daily, weekly, and monthly payouts. We may apply holds, pending checks, and limits to large withdrawals; approved payments may be paid in instalments where necessary. Transaction times and fees depend on the payment method and provider.

Dispute resolution

If you have a dispute, contact our support team so we can investigate. We will request relevant information and evidence and aim to resolve issues promptly. Continued use of the service during an investigation does not prevent us from taking protective measures. If a resolution cannot be reached through direct contact, further escalation options will be outlined on the site.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be posted on the site and take effect as published. Continued use of Cat Spins after changes are posted constitutes acceptance of the updated terms. It is your responsibility to review the terms regularly.