Privacy and Data Policy
Welcome to the privacy policy for CatSpins. This page explains how we collect, use, store, and protect personal and technical information when you create an account, play games, place bets, or otherwise use our services. We take user privacy seriously and aim to be clear about the data we handle and the choices you have about it.
Types of data we collect
We collect information that is necessary to operate an online casino and sportsbook platform and to provide customer service. This includes:
- Account and identity data: name, date of birth, contact details, and any documents you provide for verification.
- Technical data: IP address, device and browser details, and connection logs used to keep accounts secure and to optimise our site.
- Transactional data: deposit and withdrawal records, payment method identifiers, betting and play history, and bonus activity.
- Communications: messages exchanged with support, chat logs, and any other information you send to us.
How we use your information
We use data to create and manage your account, process payments, verify identity, prevent fraud, and comply with legal obligations. We also use information to deliver customer support, respond to enquiries, improve site functionality, and analyse game and betting activity to maintain fair play and system stability.
Data protection practices
We store personal data securely and restrict access to authorised personnel only. We use industry-standard technical and organisational measures to protect stored and transmitted data. Where external services are used for hosting, payments, or analytics, we require them to maintain appropriate security safeguards.
Cookies and tracking technologies
We and our trusted service providers use cookies and similar technologies to operate the site, remember preferences, secure sessions, and deliver basic analytics. You can manage cookie settings in your browser; note that disabling certain cookies may affect functionality such as login, payments, and personalised settings.
User rights
You have rights over your personal data, including the right to access, correct, and request deletion of information we hold about you. You may also ask us to restrict processing or object to certain uses where applicable. To exercise these rights, contact our support team and provide sufficient information to verify your identity.
Access, correction and deletion
Requests to view, correct, or delete personal data will be handled in line with applicable privacy practices. We may retain certain information where required for compliance, dispute resolution, fraud prevention, or to complete transactions.
Information sharing and third parties
We may share data with payment processors, identity verification services, fraud-prevention partners, and technical vendors who help provide our services. We do not sell your personal data. External parties are only given the data necessary to perform their services and are contractually obliged to protect it.
Privacy policy updates
We may update this policy from time to time. Significant changes will be posted on this page and will become effective when published. If you have questions or want to exercise your privacy rights, contact [email protected].
Brand note
This policy applies to the Cat Spins platform and any associated services where we act as the data controller. Please review this page periodically for updates.